Welcome to the WESTVAAL ACADEMY
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Available courses
INTRODUCTION AND ORIENTATION
Important information and introduction on how to use your resources at the Westvaal Academy.
MODULE 1 WORKPLACE SAFETY
The main focus of the learning in this knowledge module is to provide the learner with knowledge on the broad legislative framework that governs occupational health and safety in the workplace as well as the specific occupational safety, health, environmental and legislative practices required within the automotive industry.
MODULE 2 WORLD OF WORK FUNDAMENTALS
The main focus of the learning in this knowledge module is to build on understanding of the basic concepts, which underpin the workplace context, the regulatory environment that governs the world of work and the explicit and tactic workplace rules.
MODULE 3 CUSTOMER SERVICE
The main focus of the learning in this knowledge module is to build on understanding of the basic concepts, which underpin the workplace context, the regulatory environment that governs the world of work and the explicit and tactic workplace rules.
MODULE 4 SELL PRODUCTS AND SERVICES
The main focus of the learning in this knowledge module is to provide the learner with knowledge on the broad legislative framework that governs occupational health and safety in the workplace as well as the specific occupational safety, health, environmental and legislative practices required within the automotive industry.
MODULE 5 HANDLING STOCK
The main focus of the learning in this knowledge module is to build an understanding of the basic concepts in undertaking and assisting with the ongoing management of stock.
MODULE 6 MARKET AND PROMOTE VEHICLE STOCK
The main focus of the learning in this knowledge module is to build an understanding of the basic concepts of automotive retail marketing and promotions such as retail marketing, advertising and promotions, merchandising and the product mix and range.
MODULE 7 VEHICLE FINANCE
The main focus of the learning in this knowledge module is to provide the learner with knowledge on the finances and related services available within an automotive sales environment.
MODULE 8 FINALISE THE SALE
The main focus of the learning in this module is to build an understanding of the basic point of sales concepts, principles and requirements.
PRACTICAL MODULES
The main focus of the learning in this module is to build an understanding of the basic point of sales concepts, principles and requirements.
WORK EXPERIENCE MODULES
The main focus of the learning in this module is to build an understanding of the basic point of sales concepts, principles and requirements.
MODULE 1 ETHICS
This course provides an introduction to Business ethics and covers internal and external stakeholder relations.
MODULE 2 VEHICLE SALES
This course provides skills for making sales arrangements and support for customers.
MODULE 3 VEHICLE SERVICING
This course provides skills to ensure that a serviced vehicle is handed over in the quickest and most efficient manner to a customer.
MODULE 4 PARTS MANAGEMENT
This course will ensure that customer's requirements and concerns about the performance of their vehicle are addressed.
MODULE 5 MASTERING SALES AND CUSTOMER CARE
This course will provide skills for capable conducting of sales in such a manner to enhance the image of the specific retail industry.
LEARNING RESOURCES
Here you can find many links to additional resources pertaining to modules one to five.
INTRODUCTION AND ORIENTATION
Important information and introduction on how to use your resources at the Westvaal Academy.