MODULE 1 ETHICS
This course provides an introduction to Business ethics and covers internal and external stakeholder relations.
MODULE 2 VEHICLE SALES
This course provides skills for making sales arrangements and support for customers.
MODULE 3 VEHICLE SERVICING
This course provides skills to ensure that a serviced vehicle is handed over in the quickest and most efficient manner to a customer.
MODULE 4 PARTS MANAGEMENT
This course will ensure that customer's requirements and concerns about the performance of their vehicle are addressed.
MODULE 5 MASTERING SALES AND CUSTOMER CARE
This course will provide skills for capable conducting of sales in such a manner to enhance the image of the specific retail industry.
LEARNING RESOURCES
Here you can find many links to additional resources pertaining to modules one to five.
INTRODUCTION AND ORIENTATION
Important information and introduction on how to use your resources at the Westvaal Academy.